Good design solves problems. Good experience design isn't about good screen, it's about experience
This quote perfectly sums up the meaning of 'Best interface is no interface'.
With the advent of smartphones and an ecosystem dominated by apps, a certain design laziness has spread: it seems that every problem can be solved simply with a touchscreen and an app. This approach, however, has generated consequences that we are well aware of, such as the addiction to smartphones and the addiction to notifications, and what was supposed to simplify our lives has become a source of constant distraction.
Krishna invites us to overturn this logic. We don't have to design systems that capture our attention, but solutions that work for us in a more effective, efficient, transparent and silent way. Today's technology offers extraordinary tools — advanced sensors, fast connectivity, real-time data analysis — that can be used to solve problems without necessarily and constantly requiring the use of a smartphone.
Only by truly understanding the context of the users, we designers can identify their typical processes and behaviors, to design better and even magical experiences. The goal is not to be limited to screens, but to exploit other forms of technology to create solutions that integrate perfectly into people's lives.
The best technologies are the invisible ones, those that help us without being noticed, without requiring our constant attention or understanding.
”We must push computers in the background” to return to putting the human experience at the center of design.
Irreverent and provocative, the no-UI approach suggested by Krishna stands as a design philosophy: it puts people at the center, adopts the principle of less is more in a contemporary key and uses technology as a tool at the service of users, focusing on the design of processes rather than on screen interfaces. Highly recommended, even for non-professionals.
